Housing Associations

Department for Communities and Local Government written question – answered on 21st October 2015.

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Photo of Ben Howlett Ben Howlett Conservative, Bath

To ask the Secretary of State for Communities and Local Government, if he will review the regulation of service charges to ensure that housing associations are not exploiting residents.

Photo of Brandon Lewis Brandon Lewis Minister of State (Communities and Local Government)

Service charges are subject to legal requirements that limit these to covering the cost of providing the services. The Social Housing Regulator requires that providers give clear information to tenants about how their service charges are set. If tenants feel their service charges are too high they may make a complaint through their landlord’s formal complaints procedure.

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