HM Treasury written question – answered at on 6 July 2015.
To ask Mr Chancellor of the Exchequer, what assessment has been made of the potential effectiveness of voice recognition technology in reducing fraud and error in payment of tax credits.
HM Revenue and Customers has not made any such assessment.
The department uses IVR (Interactive Voice Recognition) technology to undertake security checks with customers calling its helplines and also to ensure that callers are directed to an adviser who has the skills and knowledge to answer their query.
Yes1 person thinks so
No0 people think not
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