Revenue and Customs: Telephone Services

HM Treasury written question – answered on 2nd July 2015.

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Photo of Ian Lucas Ian Lucas Shadow Minister (Defence)

To ask Mr Chancellor of the Exchequer, what average length of time is taken to provide an initial answer to callers to an HM Revenue and Customs helpline.

Photo of David Gauke David Gauke The Financial Secretary to the Treasury

HM Revenue and Customs (HMRC) handles around 50 million telephone calls annually and regularly publishes general performance reports on GOV.UK.

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