Revenue and Customs: Telephone Services

HM Treasury written question – answered on 2nd July 2015.

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Photo of Ian Lucas Ian Lucas Shadow Minister (Defence)

To ask Mr Chancellor of the Exchequer, what average length of time is taken for a call to an HM Revenue and Customs helpline from initial answer to conclusion of inquiry.

Photo of David Gauke David Gauke The Financial Secretary to the Treasury

HM Revenue and Customs (HMRC) does not have this information and it could only be made available at disproportionate cost.

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