All Department for Work and Pensions’ digital services are designed and built in line with Government Digital Service guidelines, and two international standards for IT accessibility (ISO 9241-171:2008 and WCAG version 2.00). The intention is to make the services usable by as many people as possible without the use of assistive technology, and to be compatible with screen reading and magnifying tools for those people requiring them.
To ensure that they meet these standards, the services are tested during the development process and prior to implementation. This includes both a range of technical tests and assessment of their usability by intended end users.
Feedback from users of the services is encouraged and acted upon.