Department for Environment, Food and Rural Affairs written question – answered on 3rd July 2015.

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Photo of Lord Oxburgh Lord Oxburgh Crossbench

To ask Her Majesty’s Government what assessment they have made of whether Ofwat is adequately protecting customer data by ensuring that access to water meter data is compliant with regulations and best practice regarding access to personal data.

Photo of Lord Gardiner of Kimble Lord Gardiner of Kimble Captain of the Queen's Bodyguard of the Yeomen of the Guard (HM Household) (Deputy Chief Whip, House of Lords)

Water companies must comply with the Data Protection Act 1988 in all aspects of their businesses, including handling data from meters.

Water UK, through its Revenue Metering Network, provides the opportunity for companies to share best practice and expertise on different approaches to metering. Each water company is responsible for ensuring that its approach is compliant with all legal and regulatory requirements.

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