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Railways: East of England

Department for Transport written question – answered on 29th June 2015.

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Photo of Clive Lewis Clive Lewis Labour, Norwich South

To ask the Secretary of State for Transport, what steps he is taking to ensure that ticket machines on the Greater Anglia rail franchise provide the same value and ticketing options as ticket offices.

Photo of Claire Perry Claire Perry Parliamentary Under-Secretary (Department for Transport)

Following the ticket vending machine summit held in December with the rail industry, the industry has committed to improving and simplifying the rail ticketing system so that passengers can be confident of making the right choice when they buy their tickets from any retail outlet. As part of this, rail operators have agreed to improve the information passengers receive when buying tickets from ticket machines. The Office of Rail and Road (ORR) has also issued a Code of Practice on ticket retail information, which the industry is expected to follow. We are closely monitoring the progress the industry is making.

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