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Following the ticket vending machine summit held in December with the rail industry, the industry has committed to improving and simplifying the rail ticketing system so that passengers can be confident of making the right choice when they buy their tickets from any retail outlet. As part of this, rail operators have agreed to improve the information passengers receive when buying tickets from ticket machines. The Office of Rail and Road (ORR) has also issued a Code of Practice on ticket retail information, which the industry is expected to follow. We are closely monitoring the progress the industry is making.