HM Treasury written question – answered at on 8 June 2015.
To ask Mr Chancellor of the Exchequer, what consideration HM Revenue and Customs gave to the reputational risk of contracting to companies which are alleged to use aggressive debt collection techniques when it decided to outsource the collection of working tax credit overpayments to external debt collection agencies.
HM Revenue and Customs (HMRC) takes great care to ensure that all debt pursuit is carried out appropriately and has worked closely with debt collection agencies on this for the last six years.
HMRC has developed a robust and in-depth programme of monitoring and assurance to safeguard standards of behaviour. This includes allowing debts to be paid by instalments and adherence to HMRC’s customer charter and industry best practice.
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