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Student Finance England

Department for Business, Innovation and Skills written question – answered on 13th March 2015.

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Photo of Greg Mulholland Greg Mulholland Liberal Democrat, Leeds North West

To ask the Secretary of State for Business, Innovation and Skills, what assessment he has made of the effectiveness of Student Finance England's complaints procedure.

Photo of Greg Clark Greg Clark Minister of State (Universities and Science), Minister of State (Cabinet Office)

Holding answer received on 09 March 2015

I meet the Chair and Chief Executive Officer of the Student Loans Company regularly to review the Company’s overall performance, including its handling of complaints, and am confident that the Company has robust procedures in place to ensure customers’ concerns are resolved effectively.

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