Universal Credit

Department for Work and Pensions written question – answered on 23rd February 2015.

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Photo of Stephen Timms Stephen Timms Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions, what representations he has received from Jobcentre Plus staff, working on Universal Credit in jobcentres where it has been rolled out, about technical and communications problems associated with Universal Credit.

Photo of Mark Harper Mark Harper Minister of State (Department for Work and Pensions) (Disabled People)

The Department routinely seeks and receives insight from Work Coaches and other front-line staff on all aspects of DWP operations.

We use this feedback to ensure our services are operating at an optimal level.

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