Social Security Benefits

Department for Work and Pensions written question – answered on 23rd February 2015.

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Photo of Stephen Timms Stephen Timms Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions, what proposals his Department has to measure the time between a benefit claim being made and the claimant receiving their first payment.

Photo of Esther McVey Esther McVey Minister of State (Department for Work and Pensions)

The Department currently uses a suite of measures to track and manage the timeliness of processing for the range of benefits it administers. These measures are supported by business information systems and used to help manage and improve performance. Going forward, the Department plans to retain these measurements for working age benefits and is developing a processing time measure for Universal Credit along similar lines.

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