Pensions Regulator

Department for Work and Pensions written question – answered on 23rd February 2015.

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Photo of Nigel Evans Nigel Evans Conservative, Ribble Valley

To ask the Secretary of State for Work and Pensions, how many complaints the Pensions Regulator has received in each year since 2010.

Photo of Steve Webb Steve Webb The Minister of State, Department for Work and Pensions

The Pensions Regulator publishes all its complaints statistics in its Annual Report and Accounts.

The figures for each year from 2010 are contained in the table.

Category

2010-11

2011-12

2012-13

2013-14

Stage 1

20

24

18

16

Stage 2

5

3

5

5

Notes:

1. A Stage 1 complaint is a first tier complaint which receives a response from the Corporate Secretary.

2. Stage 2 is where the complainant is not satisfied with the first response and requests a review of the complaint by the Chairman.

3. Further information about the Pensions Regulator’s complaints process can be found at http://www.thepensionsregulator.gov.uk/about-us/how-to-make-a-complaint.aspx

4. The Pensions Regulator’s Accounts are published at

http://www.thepensionsregulator.gov.uk/about-us/annual-reports.aspx

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