Telecommunications

Department for Culture Media and Sport written question – answered on 23rd February 2015.

Alert me about debates like this

Photo of Chris Bryant Chris Bryant Shadow Minister (Culture, Media and Sport)

To ask the Secretary of State for Culture, Media and Sport, what estimate Ofcom has made of the proportion of (a) broadband users, (b) rural small and medium-sized enterprise broadband users, (c) mobile users and (d) television users that are dissatisfied with the service they receive.

Photo of Ed Vaizey Ed Vaizey Minister of State for Culture and the Digital Economy (Jointly with Department for Business, Innovation and Skills), Minister of State for Culture and the Digital Economy (Jointly with Department for Culture Media and Sport)

According to Ofcom’s Consumer Experience Report published in January 2015, 9% of broadband users, 6% of mobile users, and 4 % of television users were dissatisfied with their service. The report gives no comparative figure for rural SMEs. This represents a fall in dissatisfaction levels since 2010 in broadband and TV, and a slight increase for mobile users. Our landmark mobile deal should make mobile users’ experiences altogether more satisfactory.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.