To ask the Secretary of State for Business, Innovation and Skills, what information his Department holds on the number of people who have used Citizens Advice Bureaux in (a) the UK, (b) England, (c) London, (d) Yorkshire, (e) Kirklees local authority area and (f) Huddersfield constituency in each of the last five years.
The Department does not hold this information. Citizens Advice has provided the information set out in the table below:
England & Wales
No accurate further breakdown of data available
Overall the number of unique clients is declining due to the work undertaken to expand delivery through alternative channels; by phone and via the Adviceguide website.
Clients are demanding more access to the service via these alternative channels and Kirklees bureau is reacting to this change in demand patterns. Accurate electronic recording of data across the bureaux network has only been possible in the last 4 years, prior to which statistics were collected across the network either manually or in a variety of different data systems.