Barry Sheerman
Labour, Huddersfield
To ask the Secretary of State for Business, Innovation and Skills, what information his Department holds on the number of people who have used Citizens Advice Bureaux in (a) the UK, (b) England, (c) London, (d) Yorkshire, (e) Kirklees local authority area and (f) Huddersfield constituency in each of the last five years.
Jo Swinson
Parliamentary Under-Secretary of State (Department for Education) (Women and Equalities) , The Parliamentary Under-Secretary of State for Business, Innovation and Skills
The Department does not hold this information. Citizens Advice has provided the information set out in the table below:
Location | 2009-10 | 2010-11 | 2011-12 | 2012-13 | 2013-14 |
England & Wales | 2,000,000 | 2,147,550 | 2,107,759 | 2,108,333 | 2,086,472 |
England | No accurate further breakdown of data available | 2,012,412 | 1,967,167 | 1,954,908 | 1,947,940 |
London | 225,089 | 214,364 | 207,087 | 225,651 | |
Yorkshire | 143,916 | 144,775 | 170,937 | 152,984 | |
Kirklees LA | 11,657 | 11,697 | 11,339 | 12,480 | |
Huddersfield constituency | 3,185 | 3,353 | 3,225 | 3,688 |
Overall the number of unique clients is declining due to the work undertaken to expand delivery through alternative channels; by phone and via the Adviceguide website.
Clients are demanding more access to the service via these alternative channels and Kirklees bureau is reacting to this change in demand patterns. Accurate electronic recording of data across the bureaux network has only been possible in the last 4 years, prior to which statistics were collected across the network either manually or in a variety of different data systems.
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