Citizens' Advice Bureaux

Department for Business, Innovation and Skills written question – answered on 5th February 2015.

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Photo of Barry Sheerman Barry Sheerman Labour, Huddersfield

To ask the Secretary of State for Business, Innovation and Skills, what information his Department holds on the number of people who have used Citizens Advice Bureaux in (a) the UK, (b) England, (c) London, (d) Yorkshire, (e) Kirklees local authority area and (f) Huddersfield constituency in each of the last five years.

Photo of Jo Swinson Jo Swinson Parliamentary Under-Secretary of State (Department for Education) (Women and Equalities) , The Parliamentary Under-Secretary of State for Business, Innovation and Skills

The Department does not hold this information. Citizens Advice has provided the information set out in the table below:

Location

2009-10

2010-11

2011-12

2012-13

2013-14

England & Wales

2,000,000

2,147,550

2,107,759

2,108,333

2,086,472

England

No accurate further breakdown of data available

2,012,412

1,967,167

1,954,908

1,947,940

London

225,089

214,364

207,087

225,651

Yorkshire

143,916

144,775

170,937

152,984

Kirklees LA

11,657

11,697

11,339

12,480

Huddersfield constituency

3,185

3,353

3,225

3,688

Overall the number of unique clients is declining due to the work undertaken to expand delivery through alternative channels; by phone and via the Adviceguide website.

Clients are demanding more access to the service via these alternative channels and Kirklees bureau is reacting to this change in demand patterns. Accurate electronic recording of data across the bureaux network has only been possible in the last 4 years, prior to which statistics were collected across the network either manually or in a variety of different data systems.

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