National Offender Management Service

Ministry of Justice written question – answered on 13th February 2015.

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Photo of Ian Lavery Ian Lavery Labour, Wansbeck

To ask the Secretary of State for Justice, how many calls were received by the NOMS 24-hour staff helpline in each of the last five years.

Photo of Andrew Selous Andrew Selous Assistant Whip (HM Treasury), The Parliamentary Under-Secretary of State for Justice

NOMS has had a 24-hour staff helpline in place since 6th October 2014. Prior to that date, staff used the Ministry of Justice Shared Services’ contact centre helpline which operated on week days only during office hours.

From 6 October 2014 up to 31 December 2014, the external provider of the new employee assistance services reports that there were 708 callers to the comprehensive external telephone helpline. This number includes all calls made 24 hours a day, 7 days a week during this period.

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