HM Treasury written question – answered at on 17 February 2015.
Richard Burden
Shadow Minister (Transport)
To ask Mr Chancellor of the exchequer, what the average waiting time was for calls to the pensioner bond application telephone service in each year for which figures are available.
Richard Burden
Shadow Minister (Transport)
To ask Mr Chancellor of the exchequer, what (a) assessment he has made of the efficiency of and (b) representations he has received about the telephone service for pensioner bond applications.
David Gauke
The Financial Secretary to the Treasury
This product launch has had the biggest opening sales of any retail financial product in Britain’s modern history. In advance of the launch NS&I doubled the size of their call centres, and have now added further staff to help manage the high call volumes.
Average call waiting times vary depending on time of day and different phone lines.
Low interest rates have played an important part in stimulating the recovery. But there are those – especially pensioners – who rely on a reasonable rate of interest on their savings. These new savings bonds pay a market leading rate and are designed to help support those who rely on their savings in retirement.
Yes0 people think so
No1 person thinks not
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The chancellor of the exchequer is the government's chief financial minister and as such is responsible for raising government revenue through taxation or borrowing and for controlling overall government spending.
The chancellor's plans for the economy are delivered to the House of Commons every year in the Budget speech.
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