Revenue and Customs

HM Treasury written question – answered on 29th January 2015.

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Photo of Richard Fuller Richard Fuller Conservative, Bedford

To ask Mr Chancellor of the Exchequer, how many calls to HM Revenue and Customs helplines from numbers in (a) England and (b) the Bedford 01234 area were answered in (i) less than two minutes, (ii) between two and five minutes, (iii) between six and 10 minutes, (iv) between 10 and 20 minutes, (v) between 20 and 30 minutes, (vi) between 30 and 45 minutes, (vii) between 45 minutes and one hour, (viii) more than an hour after the start of the call in each of the last six months for which figures are available.

Photo of David Gauke David Gauke The Financial Secretary to the Treasury

Information in the form requested is not readily available and could only be compiled at disproportionate costs.

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