Work Capability Assessment

Department for Work and Pensions written question – answered on 16th January 2015.

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Photo of Richard Burden Richard Burden Shadow Minister (Transport)

To ask the Secretary of State for Work and Pensions, whether the procurement for a new provider to deliver the work capability assessment requires the design of that scheme to be revised or reformed.

Photo of Mark Harper Mark Harper Minister of State (Department for Work and Pensions) (Disabled People)

Holding answer received on 17 December 2014

The initial priority for MAXIMUS Health and Human Services Ltd will be to transition the service smoothly from the current provider, Atos Healthcare, and stabilise the service for claimants, increase the volume of assessments carried out and reduce waiting times without compromising quality.

We will work closely with MAXIMUS to enhance claimants’ experience of the service. Any lessons learned or innovations that can improve services while delivering the best results possible for claimants may lead to changes in processes.

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