Revenue and Customs

HM Treasury written question – answered on 16th December 2014.

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Photo of Jessica Morden Jessica Morden Labour, Newport East

To ask Mr Chancellor of the Exchequer, what the average response time was to calls to HM Revenue and Customs PAYE and Self Assessment helplines in the last six months for which figures are available; what the longest response time was; how many calls were recorded as abandoned; and how many complaints about response times for those helplines were made in that period.

Photo of David Gauke David Gauke The Financial Secretary to the Treasury

The data on our helpline performance is published quarterly and can be found here, the latest being up to the end of September 2014:

https://www.gov.uk/government/publications/business-plan-indicators

For the same period ie April – September 2014, there were 216 complaints about a delay in getting a response on the PAYE/SA helplines.

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