Social Security Benefits

Department for Work and Pensions written question – answered on 9th December 2014.

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Photo of Russell Brown Russell Brown Shadow Minister (Scotland)

To ask the Secretary of State for Work and Pensions, what steps his Department has taken to protect sensitive information from being shared by performance measurement review officers when visiting a claimant who lives in shared accommodation.

Photo of Mark Harper Mark Harper Minister of State (Department for Work and Pensions) (Disabled People)

Performance Measurement staff, like all DWP staff, follow the processes and policies the Department has in place to safeguard claimant’s information. This includes undertaking the Responsible for Information Security learning. They understand the Handling Official Information and follow the guidance on this and Remote Working Securely. Their line managers also carry out validation checks to ensure that they are compliant with the necessary processes. In all cases when visiting a claimant to undertake a review they request evidence verification to ensure they are speaking to the right person before proceeding with the review interview.

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