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Revenue and Customs

HM Treasury written question – answered on 28th November 2014.

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Photo of Sheila Gilmore Sheila Gilmore Labour, Edinburgh East

To ask Mr Chancellor of the Exchequer, what the average length of time taken to answer calls to tax credit helplines was in the last 12 months.

Photo of David Gauke David Gauke The Financial Secretary to the Treasury

HM Revenue and Customs (HMRC) publishes quarterly information about our telephony performance, which is available on GOV.UK:

www.gov.uk/government/publications/business-plan-indicators

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