Information on complaints relating to access to healthcare and mental health provision can fall under two categories, non-clinical and clinical.
A total of 4 non-clinical complaints regarding access to healthcare or mental health provision have been received in the last twelve months.
In addition the Home Office has been notified of 96 clinical complaints, routed via the centre’s healthcare provider. These complaints relate to clinical competence or treatment but may also include reference to access to healthcare or mental health provision. Due to medical confidentiality the Home Office is unable to access clinical complaints to differentiate the individual elements.
The information provided is management information and has not been subject to the detailed checks that apply for National Statistics publications. The figures are provisional and are subject to change.