Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.

Donate to our crowdfunder

Mobile Phones: Contracts

Department for Business, Innovation and Skills written question – answered on 3rd November 2014.

Alert me about debates like this

Photo of Andrew Percy Andrew Percy Conservative, Brigg and Goole

To ask the Secretary of State for Business, Innovation and Skills, if he will take steps to ensure that mobile telephone operators and other companies display the total cost of consumer contracts over the contracts' lifetime, including predicted inflation rises at the point of sale.

Photo of Jo Swinson Jo Swinson Parliamentary Under-Secretary of State (Department for Education) (Women and Equalities) , The Parliamentary Under-Secretary of State for Business, Innovation and Skills

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 set out the information that a consumer must be given before they enter into a contract with a trader. This includes “the total price of the goods or services inclusive of taxes, or where the nature of the goods or services is such that the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated”.

To further safeguard consumers, Ofcom introduced new rules in January 2014 which mean that for contracts entered into after 23 January 2014, when the agreed core price increases mid-contract, consumers can exit their contracts without penalty and hence can switch to another provider or tariff. This applies to all communications providers.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.