To ask Her Majesty’s Government in how many cases customer complaints regarding the application and assessment process of the Access to Work scheme have led to reconsideration of the decision made.
To ask Her Majesty’s Government what assessment they have made of Access to Work awareness training for Jobcentre Plus staff.
To ask Her Majesty’s Government how they will ensure that the application process for the Access to Work scheme is service-user focused, particularly with regard to deaf users.
Access to Work does not publish data on Service delivery performance as such data is collated for Management information only and therefore not subject to the assurance required to share with stakeholders.
No formal assessment of awareness has taken place but all Jobcentre Plus staff learn about the Access to Work programme as part of their extensive training. In addition, all relevant sections of DWP guidance signpost staff to additional information about Access to Work. Access to Work staff also deliver either face to face or telephone based learning sessions for Jobcentre Plus colleagues on request.
Access to Work aims to make the application process accessible to all service users. Officials are currently engaging with Deaf users, disabled people's organisations and other experts to ensure that Access to Work has the best possible customer service so that we can help as many Deaf, and other disabled, people to fulfil their potential in the workplace as possible.