The Office of the Public Guardian (OPG) is an Executive Agency of the Ministry of Justice and is subject to regular meetings with me to review its effectiveness. The last meeting took place in June 2014.
I am satisfied that the OPG is performing effectively. During 2013/14 they introduced an online tool for making lasting powers of attorney (LPA), reduced the statutory waiting and objection periods for LPA and, by introducing end-to-end case management, have streamlined the way in which they process applications. They have also reviewed and improved their regime for supervising court appointed deputies.
The number of complaints received in 2013/14 reduced significantly to 3,549, compared with 11,617 complaints received in 2012/13 and 14,814 in 2011/12, despite a significant increase in caseloads across the OPG.
The OPG is not complacent and has undertaken work to enable them to compare complaints by type, yielding more information about trends to help them address the issues and concerns raised by their customers.
Details of the OPG’s performance are published in their annual report which can be found at: http://www.justice.gov.uk/downloads/publications/corporate-reports/OPG/opg-annual-report-accounts-2013-14.pdf
Copies of the annual account and the OPG Framework document which sets out the arrangements for governance and accountability, have already been placed in the Library.