Post Office Card Account

Department for Work and Pensions written question – answered on 16th October 2014.

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Photo of Fiona O'Donnell Fiona O'Donnell Labour, East Lothian

To ask the Secretary of State for Work and Pensions, what research his Department has undertaken in the last 10 years to examine the needs of Post Office card account holders; and if he will make a statement.

Photo of Steve Webb Steve Webb The Minister of State, Department for Work and Pensions

DWP has not commissioned any research within the last 10 years. However, DWP has worked closely with Post Office Limited implementing service improvements to address changing customer needs. In addition to this, we are currently undertaking small-scale qualitative customer insight sessions to further understand the needs of Universal Credit customers.

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