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Armed Forces: Complaints

Defence written question – answered on 14th July 2014.

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Photo of Duncan Hames Duncan Hames Liberal Democrat, Chippenham

To ask the Secretary of State for Defence what steps he is taking to improve the service complaints system.

Photo of Anna Soubry Anna Soubry The Parliamentary Under-Secretary of State for Defence

Service personnel deserve to have a fair and effective complaints system. I announced in March that we had been working for some time with Dr Atkins, the Service Complaints Commissioner, on proposals for a more efficient system.

In her most recent report, Dr Atkins concluded that she was optimistic that a fairer, more effective system has been agreed, and that, once implemented, service personnel will have access to a redress system that they deserve. The Bill introduced in the House of Lords on 5 June 2014 will improve the system to make sure that is what they will get.

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