Revenue and Customs

Treasury written question – answered on 9th July 2014.

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Photo of Katy Clark Katy Clark Labour, North Ayrshire and Arran

To ask the Chancellor of the Exchequer what estimate he has made of the cost of flexible resourcing within HM Revenue and Customs in terms of lost yield from staff being moved away from their normal duties to assist with call handling during the tax credit peak.

Photo of David Gauke David Gauke The Exchequer Secretary

Call handling supports compliance at the first point of contact by helping customers to get it right first time.

HMRC has committed to delivering £24.5 billion of compliance yield in 2014-15-that commitment remains unchanged.

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