To ask the Secretary of State for Business, Innovation and Skills
(1) how many complaints about payment of the National Minimum Wage (a) were made, (b) were resolved within the required departmental time scales and (c) were not resolved within the required departmental time scales in 2013-14;
(2) what the target time scale is for resolving complaints regarding non-payment of the National Minimum Wage.
The Government are committed to increasing compliance with minimum wage legislation and effective enforcement of it. Everyone who is entitled to the minimum wage should receive it. HM Revenue and Customs (HMRC) enforces the national minimum wage (NMW) on behalf of BIS.
HMRC investigates every complaint made to the Pay and Work Rights helpline and deals with each NMW complaint on a case-by-case basis. The time scale for each case is dependent on a number of factors:
the complexity of the issues; the size of employer; the co-operation of the employer; and the enforcement route required.
In 2013/14, HMRC investigated 1,631 cases. Of these, 1,084 cases were closed; 565 cases were closed within 120 days; 519 cases were closed outside of 120 days; and 547 cases are still open and yet to be concluded.
Please note that investigations may not commence and be completed in the same financial year.