Complaints made by, or on behalf of, detainees are managed in accordance with Detention Services Order 3/2011. All allegations of serious misconduct are referred to the Home Office Professional Standards Unit (PSU) for investigation. These include allegations made against staff who work in the detention estate or who are engaged in escorting work.
Data on the number of complaints referred to the PSU are not recorded. Only data of those complaints where PSU have agreed to investigate are recorded. The number investigated relating to the use of control and restraint during enforced removal is detailed as follows:
These figures are based on management information, which is subject to change, and does not form part of our publicised statistics.