Health: Elderly People

House of Lords written question – answered on 27th March 2014.

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Photo of Lord Taylor of Warwick Lord Taylor of Warwick Non-affiliated

To ask Her Majesty’s Government whether they consider that National Health Service carers for the elderly are providing an effective service.

Photo of Earl Howe Earl Howe The Parliamentary Under-Secretary of State for Health

The Care Quality Commission (CQC) is the independent regulator of health and adult social care providers in England and has a key responsibility in the overall assurance of safety and quality of health and adult social care services. Under the Health and Social Care Act 2008 (the 2008 Act) all providers of regulated activities, including National Health Service and independent providers, have to register with the CQC and meet a set of requirements of safety and quality.

The CQC has introduced the roles of Chief Inspectors for Hospitals, Adult Social Care and Primary Care. The new Chief Inspectors will:

Make authoritative judgments about the quality of care and recommend that action is taken when they identify failing providers;Spearhead inspections based on risk, not frequency and more in-depth where quality is poor;Be the public face of CQC to their respective professions or sectors and the lead communicator with the media; andProduce a single rating of providers.

To get to the heart of patients' experiences of care, under its new inspection regime, the CQC will ask five questions of every service and provider:

Are they safe?Are they effective?Are they caring?Are they well led?Are they responsive to people's needs?

The CQC started piloting its new inspection model in September 2013 in 18 NHS trusts and has subsequently published the results. The CQC's initial findings from the wave 1 pilot inspections are available at:

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