Government Departments: Surveys

House of Lords written question – answered on 27th March 2014.

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Photo of Lord Mendelsohn Lord Mendelsohn Labour

To ask Her Majesty’s Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department of Health and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.

Photo of Earl Howe Earl Howe The Parliamentary Under-Secretary of State for Health

This information is not held centrally. Surveys undertaken by the Department's arm's length bodies are a matter for those organisations.

The Department commissions Ipsos MORI to conduct a public perceptions survey, which tracks the public's views relating to the National Health Service and social care. The results are available at:

The Department's senior leaders take a close interest in the results of this research, and use it to inform the development of policy advice to Ministers.

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