To ask Her Majesty’s Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Education and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
The Department for Education uses a range of feedback mechanisms across policy and delivery work to improve the experience of users and customers. Feedback is commissioned by the relevant teams; there is no central coordination of this activity. To collect details of this would incur disproportionate cost. The Department’s management board considers papers covering the range of the Department’s responsibilities, which reflect the results of the Department’s feedback mechanisms.