Mental Health Services

Health written question – answered on 26th March 2014.

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Photo of Sir David Amess Sir David Amess Conservative, Southend West

To ask the Secretary of State for Health how many complaints about mental health care were received by his Department in each year since 2010; what response was given by his Department to each such complaint; and if he will make a statement.

Photo of Norman Lamb Norman Lamb The Minister of State, Department of Health

Information is not available in the format requested. The following table shows the number of complaints about mental health care received since 1 January 2010 identified in a search of the Department's ministerial correspondence database. These are minimum figures which represent correspondence received by the Department's ministerial correspondence unit only.

Details of the responses given by the Department to these complaints could only be made available at disproportionate cost and may be subject to patient confidentiality.

Mental health complaints
  Year received
Keyword 2010 2011 2012 2013 2014
Mental Health Complaint/Access to services - 69 81 103 34
Mental Health Complaint/Allegations of fraud - 1 - 1 -
Mental Health Complaint/CAMHS - 7 12 24 11
Mental Health Complaint/Cleanliness/maintenance - 2 3 1 1
Mental Health Complaint/ Equality issues (specify in subject) - 1 1 4 -
Mental Health Complaint/MHA-Community treatment - 21 20 27 8
Mental Health Complaint/MHA-Hospital detention - 56 55 52 7
Mental Health Complaint/Multiple complaint - 41 36 35 11
Mental Health Complaint/Non-DH - 2 1 5 5
Mental Health Complaint/Non-specific complaint - 28 30 16 2
Mental Health Complaint/Older people-standards of care - 5 1 3 -
Mental Health Complaint/Poor governance/management - 13 16 9 1
Mental Health Complaint/Poor nursing/clinical practice - 29 59 72 19
Mental Health Complaint/Reconfiguration/access - 5 10 4 1
Mental Health Complaint/Security - 2 6 13 2
Mental Health Complaint/Third party - 12 7 11 3
Mental Health/Complaints 529 216 - - -
Total 529 510 338 380 105
Note: The Department changed its correspondence keywords in June 2011 in response to the recommendations in the Francis Report. Source: Department of Health Ministerial Correspondence Database

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