To ask Her Majesty’s Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Business, Innovation and Skills and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
The Department and its agencies continually seek feedback from their customers and users. An online list, available here,
http://www.neighbourhood.statistics.gov.uk/HTMLDocs/OLGSS/OLGSS_interactive.html, sets out details of key formal surveys of customers and users.
In addition, the Department has recently carried out the following significant surveys of user and customer satisfaction: Business Support Review: Small Businesses Stakeholder Survey; Small to Medium Enterprise Barometer Survey; Better Enforcement Programme Baseline Survey and Regulatory Enforcement Business Survey.
The Department’s Executive Board does not itself routinely commission surveys on specific policy areas but frequently looks at a range of management information on its priorities, which, where appropriate, include an assessment of stakeholder feedback.
I have asked the chief executives of the executive agencies to respond directly to the noble Lord and a copy will be placed in the Library of the House.