Information about the average time to issue a vehicle registration mark on first registration is unavailable. Registration marks are issued in advance to dealers who use the digital first registration system. Customers are allocated a registration mark when the vehicle is registered.
Customers who purchase a vehicle from a dealer outside the scheme, or register it independently, receive the registration mark when they receive the vehicle registration certificate.
The following table shows the amount of personalised registration applications processed within the published target:
|Percentage processed within seven days|
|2013-14 (up to 31 January 2014)||48.8|
The lower performance in 2013-14 is due to changes in the way applications are processed and increased transaction volumes. The average time to process these between April and September 2013 was 9.8 days. This has reduced to an average of seven days between September 2013 and January 2014.
In 2013, the DVLA closed its 39 local offices and performance deteriorated between April and September. This is reflected in the performance for 2013-14 shown in the table. Steps have been taken to improve performance and turnaround times are now being reduced.