Revenue and Customs

Treasury written question – answered on 12th February 2014.

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Photo of Andrew Percy Andrew Percy Conservative, Brigg and Goole

To ask the Chancellor of the Exchequer what the average holding time was for telephone calls made to HM Revenue and Customs' (HMRC) customer service helpline in each of the last 12 months; what the longest such holding time was; and how many complaints on telephone holding times for the helpline have been made to HMRC in that period.

Photo of David Gauke David Gauke The Exchequer Secretary

The Government publishes monthly performance figures for queue times from 2011-12 onwards are available at the following link:

https://www.gov.uk/government/publications/business-plan-indicators

HMRC does not hold the data for complaints in the format requested, and it would be available only at disproportionate cost.

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