All immigration removal centres are subject to the Detention Centre Rules 2001, which came into force on
Each centre has a Home Office immigration enforcement manager and team to monitor ongoing service provision and to maintain effective and meaningful contact with detainees.
Independent assessment of centres is provided in the inspection reports of Her Majesty's Chief Inspector of Prisons and the annual reports of the Independent Monitoring Boards. Recommendations resulting from these reports are translated into service improvement plans which are monitored by a compliance and monitoring team within Detention Operations. We are committed to using these plans to make improvements across our estate for all detainees in our care.
A comprehensive complaints system is in place at all centres and detainees have the ability to raise complaints both anonymously or in person and in confidence to the Independent Monitoring Boards who in turn can escalate complaints on behalf of detainees. Detainees who are not satisfied with the way in which their complaint has been handled may ask for it to be independently reviewed by the prisons and probation ombudsman.