Business, Innovation and Skills written question – answered at on 29 January 2014.
To ask the Secretary of State for Business, Innovation and Skills
(1) what steps (a) Royal Mail and (b) Post Office Limited are taking to tackle scam mail in its mail deliveries;
(2) what action Post Office Limited has taken with regard to the customer with prepaid account number HQ 50456 regarding concerns over scam mail fraud.
Any questions or concerns relating to the delivery of its mail or the operation of prepaid mail accounts are the operational responsibility of Royal Mail (rather than Post Office Ltd) and should therefore be raised direct with Royal Mail's management.
Consumers can easily report suspected scams to “Action Fraud” either online via the Action Fraud website:
www.actionfraud.police.uk or by phoning 0300 123 2040. This service also provides help and advice over the phone via the Action Fraud contact centre. Consumers can also report concerns over any mailings promoting prize draws or competitions to the Advertising Standards Authority (ASA) for investigation:
And scam mail can also be reported direct to Royal Mail by emailing (scam.mail(g)royalmail.com) or by reporting concerns by phone (08456 113413). This can be done by either the direct recipient or someone on behalf of a potential victim. More information about Royal Mail's helpline can be found on its website:
http://www.royalmail.com/personal/help-and-support/what-can-I-do-about-scam-mail
Yes0 people think so
No1 person thinks not
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