Social Security Benefits

Work and Pensions written question – answered on 14th January 2014.

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Photo of Geraint Davies Geraint Davies Parliamentary Assembly of the Council of Europe (Substitute Member)

To ask the Secretary of State for Work and Pensions from where the Enquiry Service had planned to operate; and which properties are no longer to be used for the development of this project.

Photo of Esther McVey Esther McVey The Minister of State, Department for Work and Pensions

At the time of its closure, the Department's Enquiry Service was delivered from DWP Contact Centres at the following locations:

Bootle; Bristol; Chorlton; Derby; Exeter; Halifax; Lincoln; Makerfield; Marton Mere; Middlesbrough; Newcastle; Newport; Norwich; Pembroke Dock; Sheffield; Stockport and Torquay.

Delivery was also planned at the following DWP Contact Centres:

Bangor; Blackburn; Coventry; Dundee; Garston; Grimsby; Paisley; Poole; Southend; Springburn; Taunton; Telford.

All staff deployed, or planned to be deployed, to the Enquiry Service have been reallocated to alternative service lines. There are no further plans for future development of this project.

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