HMRC does not operate higher rate numbers other than 0845 and now supplies an alternative 03 number on all customer helplines. The Department intends to phase out all 0845 numbers by April 2015.
From December 2011, the tax credit helpline was the first to offer an alternative 03 number. Calls to 03 prefixed numbers are charged to customers at the same rate as calls to landlines (with 01 and 02 prefixes) and are generally cheaper than 0845 numbers.
In the 12 months ending
Since 2012-13, the Department regularly publishes its performance information on a quarterly basis, including tax credit helplines at www.gov.uk: