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To ask the Secretary of State for Work and Pensions what guidance his Department has issued to Jobcentre Plus officers on allowing claimants to use telephones and computer terminals in Jobcentre Plus premises to access local welfare assistance schemes; and if he will make a statement.
Local welfare assistance schemes and their accessibility are a matter for local authorities to determine. Jobcentre phones or computers can be used by claimants to make claims for local welfare assistance but we expect most people will contact their local authority in person. We encourage claimants to use other means of contact, where possible, so that people wanting to use Jobcentre facilities to search for work can do so.