Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.Donate to our crowdfunder
A robust Identification and Verification (ID&V) process is used for Simple Payment encashment. As well as the 'Memorable Date' that replaces a PIN, the customer must also provide an approved identification document to be checked by the PayPoint agent. PayPoint outlets offering the Simple Payment service are also required to have appropriate arrangements in place to ensure user privacy and security.
DWP closely monitors the service that customers receive at PayPoint Outlets through our contract with Citibank. The service is working well for the majority of people who need to use it, without the significant fraud issues associated with the cheques it replaced.