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Social Security Benefits

Work and Pensions written question – answered on 10th September 2013.

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Photo of Stephen Timms Stephen Timms Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions what assessment he has made of reports of difficulties with the new simpler payment system for pensions and disability benefits, in particular of PIN numbers being overheard by bystanders.

Photo of Steve Webb Steve Webb The Minister of State, Department for Work and Pensions

A robust Identification and Verification (ID&V) process is used for Simple Payment encashment. As well as the 'Memorable Date' that replaces a PIN, the customer must also provide an approved identification document to be checked by the PayPoint agent. PayPoint outlets offering the Simple Payment service are also required to have appropriate arrangements in place to ensure user privacy and security.

DWP closely monitors the service that customers receive at PayPoint Outlets through our contract with Citibank. The service is working well for the majority of people who need to use it, without the significant fraud issues associated with the cheques it replaced.

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