Jobcentre Plus

Work and Pensions written question – answered on 9th September 2013.

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Photo of Susan Elan Jones Susan Elan Jones Opposition Whip (Commons)

To ask the Secretary of State for Work and Pensions

(1) what procedures Jobcentre Plus follows to refer ex-service personnel to veterans' charities for additional help and support;

(2) what assessment he has made of the accuracy of the Jobcentre Plus information systems used to record the number of ex-service personnel accessing its services; and if he will make a statement;

(3) what methods Jobcentre Plus uses to record the number of ex-service personnel accessing its services;

(4) how many ex-service personnel customers Jobcentre Plus staff have served in (a) Wales, (b) Scotland and (c) each region of England since May 2010.

Photo of Mark Hoban Mark Hoban The Minister of State, Department for Work and Pensions

All ex-service personnel claiming jobseeker's allowance or employment and support allowance receive a flexible, personalised service and access to the full range of Jobcentre Plus services from day one. This starts with an interview with a personal adviser, the purpose of which is to discuss and agree a course of action that will offer best prospects of employment, taking into account individual circumstances and need. Beyond this, ongoing support is provided through additional advisory contacts, tailored to individual need.

Throughout the above, the adviser provides information about, and access to, the range of help available through Jobcentre Plus and partner organisations, including veteran's charities. To help with this, advisers have access to a District Provision Tool, which provides information about contracted and non-contracted provision and services delivered by a wide variety of local, regional and national organisations.

Advisers are also supported by DWP District Armed Forces Champions whose role is to ensure the support, advice and guidance offered reflects the needs of service leavers and the wider service community. The champions work in partnership with the armed forces community, support organisations/charities and local and national employers to identify employment opportunities and specialist support for service leavers.

Data on the number of ex-service personnel using DWP services is not routinely gathered, so this information is not available.

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