District and Regional Partnership Teams hold regular meetings with partner organisations and update them on benefit-related topics. Scotland's DWP staff hold meetings with Scottish Customer Representative Groups three times a year, at which new benefits, changes to benefits and all other relevant information is provided to groups who represent our customers. One to one meetings also take place with these partner organisations, on an as and when basis.
We direct claimants to the Gov.uk website:
www.gov.uk which includes a section on how to claim benefits and incorporates a Benefits Adviser Tool where potential claimants can find out what benefits they could be entitled to, anonymously.
National campaigns are occasionally run to notify the general public of new benefits or to try and increase the take-up of existing ones.
If staff identify vulnerable customers who might need additional help in claiming all they are entitled to, a referral may be made to DWP's visiting staff.
General benefit advice is provided to employees faced with a large scale redundancy situation.
In Scotland, Benefit Directorate participate in benefit information sessions for the Scottish Refugee Council for new arrivals to the country.
I have no specific examples in relation to Glasgow North West.