13,795 face-to-face work capability assessments for employment and support allowance and incapacity benefit reassessments were cancelled because a health care professional was not available for the appointment for the period August 2012 to July 2013. 779,305 were successfully completed for the same period.
The reasons for cancellation were:
Number of clients attended exceeded the medical capacity
Health care professional was unavailable
Health care professional did not attend for the session.