Ofsted as a non-ministerial Government Department is responsible for its own complaints arrangements. The inspectorate introduced a revised complaints process in April this year following a public consultation exercise. Changes included strengthening the process to encourage resolution of concerns before the end of an inspection. Ofsted will review the effectiveness of these changes as part of its monitoring of the implementation of the new arrangements.
The Department for Education is responsible for managing the contract for the independent complaints adjudication service for Ofsted. The service handles complaints for complainants who remain dissatisfied with the outcome of Ofsted's internal complaints process. The contract for the adjudication service was awarded in January 2013 and there are currently no plans to review these arrangements.