South Essex Partnership University NHS Foundation Trust

Health written question – answered on 5th September 2013.

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Photo of Sir David Amess Sir David Amess Conservative, Southend West

To ask the Secretary of State for Health how many complaints were made about the South Essex Partnership University NHS Foundation Trust in each of the last 10 years; and how many such complaints were upheld.

Photo of Anna Soubry Anna Soubry The Parliamentary Under-Secretary of State for Health

The information is not available in the format requested. Such information as is available is in the following table:

Hospital and Community Health Services: written complaints made to South Essex Partnership University NHS Foundation Trust
  Total number of written complaints Of which: number upheld
2003-04 188 n/a
2004-05 149 n/a
2005-06 147 n/a
2006-07 nil n/a
2007-08 nil n/a
2008-09 nil n/a
2009-10 nil n/a
2010-11 nil n/a
2011-12 286 36
2012-13 434 243
Notes: 1. ‘n/a’ denotes not applicable. 2. ‘nil’' denotes that an organisation did not submit a return. 3. South Essex Partnership University NHS Foundation Trust became a foundation trust after the 2005-06 data collection. Prior to 2011-2012, foundation trust participation was voluntary. Between 2006-07 and 2010-11, South Essex Partnership University NHS Foundation Trust did not submit a return. 4. Data on complaints upheld were first collected in 2011-12. It should be noted that these are experimental statistics. 5. During the 2012-13 collection, South Essex Partnership Foundation Trust acquired three community health services and also three services from Suffolk Community Healthcare. Comparisons with previous years should therefore be treated with caution. 6. Data quality: HSCIC seeks to minimise inaccuracies and the effect of missing and invalid data but responsibility for data accuracy lies with the organisations providing the data. Methods are continually being updated to improve data quality. Where changes impact on figures already published, this is assessed but unless it is significant at national level figures are not changed. Impact at detailed or local level is footnoted in relevant analyses. Source: Health and Social Care Information Centre (HSCIC) K041a dataset

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