To ask the Secretary of State for Justice
(1) what estimate he has made of the number of people that have successfully applied for legal aid since the introduction of the Legal Aid Online Information Service;
(2) what assessment he has made of the effect on traditional methods of applying for legal aid of the introduction of the Legal Aid Online Information Service;
(3) how many complaints his Department has received relating to the Legal Aid Online Information Service since its inception.
Comprehensive information on applications made since
The Online Information Service helps members of the public to check whether they might be eligible to receive legal aid and if so, find an appropriate legal aid provider. For those who are not eligible for legal aid, the service provides people with information on, and access to, alternative sources of help and assistance, to help them resolve their problems.
The online service is not the only route for checking eligibility to legal aid and members of the public cannot use the service to make a legal aid application. Depending on the area of law, they can apply through the Civil Legal Advice (CLA) advice line or a face to face provider.
Methods for applying for legal aid continue to be available through traditional methods and members of the public can use the CLA advice line (telephone and email,) post or a face to face provider, depending on the area of law.
From the date the online tool was launched on