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NHS: Complaints

Health written question – answered on 10th July 2013.

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Photo of Luciana Berger Luciana Berger Shadow Minister (Energy and Climate Change)

To ask the Secretary of State for Health how many complaints have been made to NHS bodies since May 2010; and how many such complaints have yet to receive a response.

Photo of Daniel Poulter Daniel Poulter The Parliamentary Under-Secretary of State for Health

The Health and Social Care Information Centre collects annual data on the number of NHS written complaints. These datasets cover Hospital and Community Health Services (HCHS) and General Practice (including Dental) Health Services. Data for 2012-13 will be published in the autumn.

The figures for 2010-11 and 2011-12 are given in the following table.

All NHS written complaints, 2010-11 and 2011-12, England
  2010-11 2011-12
All NHS written complaints 149,765 162,129
Total HCHS Complaints 99,057 107,259
Total organisations approached for data 381 453
Of which:    
Foundation Trusts not returning data(1) 23
Total general practice (including dental) health services complaints 50,708 54,870
‘—’ denotes zero (1 )Prior to 2011-12 Foundation Trust participation was voluntary. Notes: 1. Data as at 1 April-31 March each year. 2. Central data are not collected on the number of complaints yet to receive a response. Source. Health and Social Care Information Centre, Workforce and Community datasets K041a and K041b. All rights reserved.

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