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The Health and Social Care Information Centre collects annual data on the number of NHS written complaints. These datasets cover Hospital and Community Health Services (HCHS) and General Practice (including Dental) Health Services. Data for 2012-13 will be published in the autumn.
The figures for 2010-11 and 2011-12 are given in the following table.
|All NHS written complaints, 2010-11 and 2011-12, England|
|All NHS written complaints||149,765||162,129|
|Total HCHS Complaints||99,057||107,259|
|Total organisations approached for data||381||453|
|Foundation Trusts not returning data(1)||23||—|
|Total general practice (including dental) health services complaints||50,708||54,870|
|‘—’ denotes zero (1 )Prior to 2011-12 Foundation Trust participation was voluntary. Notes: 1. Data as at 1 April-31 March each year. 2. Central data are not collected on the number of complaints yet to receive a response. Source. Health and Social Care Information Centre, Workforce and Community datasets K041a and K041b. All rights reserved.|